In our weekly installment of Clients from Hell, a hilarious collection of anonymously contributed client horror stories from designers, we present “It's not easy being green” For previous posts, click here .
I was writing a money back web page for a major “eco-friendly” household cleaner brand. The client was explaining their refund process.
Client: So, if a consumer wants their money back, they have to visit our site where they’ll download a printable refund form. We’ll give them an address where they can send their completed form, along with the original receipt.
Me: Wouldn’t it be easier to have them submit the form online?
Client: Well, honestly, we don’t want to make the refund process easier. That would result in more refunds.
Me: Right. But we are a “green” brand, right? Seems odd that an eco-responsible company is asking consumers to print out a paper form, then send it through snail mail…
Client: Well, we’ve done this before and nobody complained, so it should be fine.